||Ordering & Payment Methods
||US & Canada Shipping
How do I place an order online?
Ordering at "YRNails" really couldn’t be simpler. From the comfort of your own home and at just the click of a mouse, you can easily purchase all of our professional nail products online. All you have to do to place an order is choose the items you would like to purchase and add them to your shopping basket.
Once you have finished choosing the products you would like, it is then time to checkout and pay for them. To do this simply click on “Checkout” and that will take you to another page where you will be presented with the total amount to be paid. Just type in your shipping details and then click the relevant button to pay for your items. It really is as easy as that.
What Payment Methods Do You Accept??
When paying online you have a number of options. The easiest and most convenient way to pay online is with PayPal. If you do choose PayPal then you can choose to pay using your PayPal balance or by using your credit or debit card. If you do not have a PayPal account you can still use paypal to checkout as a guest! If you have any questions please do not hesitate to contact our team.
Are There Any Hidden Fees?
We do not charge any hidden fees.
Is There a Minimum Order Amount?
There is no minimum order amount at "YRNails.com". It doesn’t matter whether you need just one pack of artificial nails or nail art stickers; you buy only what you need.
Do You Offer Any Sample Products?
At this moment in time we do not offer sample products. To ensure that you are purchasing exactly what you need, we have made sure that all of our product descriptions and pictures are as accurate as possible. In the near future we will also be offering videos of our products which will enable you to see exactly what you are getting.
Can I Track my Order?
It is easy to track your order at "YR Nails". All you have to do is log in to your account and then you will be able to see everything that you have recently ordered as well as tracking information.
Should I Receive a Confirmation Email Once I Have Place an Order?
As soon as you place your order with us you will receive a confirmation email. You will also receive an email from us when we have dispatched your item. That way you are kept fully up to date with the status of your order. You can also track your order by logging into our website at any time.
Can I Cancel or Change My Order?
If your order has not yet been processed then you can cancel or change the order. If you do require any changes to be made to the order then it is strongly recommended that you use the live chat feature through our website or our Contact Us page. That way we will be able to change your order as soon as possible without any additional charges.
What is Your Returns and Exchange Policy?
Our team of quality control staff really help to make sure that all products are of a high quality and in perfect condition when they are shipped. Once you receive your order it is advised that you check it over thoroughly to ensure that everything is as it should be. If for whatever reason you are not satisfied with your purchase then you should contact us as soon as possible.
When sending back any products please ensure that they are sealed correctly and in their original packaging.
How long do I have to return my goods?
Our standard return acceptance time period is 30 days.
How long do I have to cancel my order?
You have 1 hour from order placement to cancel. The reason for this is that we ship at regular intervals to ensure our customers receive their orders in a timely manner.
How long will it take to receive a Refund?
Once your returned package has reached us and we have inspected the products enclosed, we will send you a confirmation email and you should expect to receive the refund within 3-5 business days.
What Should I Do If My Items Are Damaged When I Receive Them?
As soon as you receive your order you should check over all of the items. If you find any damage then contact us immediately. It is important to contact us no more than seven days after you have received your damaged goods. You can easily reach a member of our customer service team through our Live Chat feature on our website.
When will my Order be shipped?
We aim to process all of our orders within 24 hours 7 days a week. We offer free delivery for orders to the UK. Shipping to Ireland and Europe generally takes between 3-5 business days. So you should have your order with you within seven days maximum. It would be a good idea to wait up to 10 days for your order to arrive before you contact us.
Do you Offer International Shipping?
We do offer international shipping to the following countries: Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Columbia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Israel, Italy, Kenya, Latvia, Lebanon, Lithuania, Luxemburg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Republic of Ireland, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates & United States.
What Are your Shipping Charges?
Our shipping rates are fixed which makes them really easy to understand.
- ANY UK ORDER = FREE !
- INTERNATIONAL shipping is £1.50 flat rate, any order, any country.
Which Shipping Company do you Use?
Most orders that we send out are sent using Royal Mail.
Will All of My Items be shipped together?
Most of the time, all of the items in an order will be shipped together. However if you have a particularly large order then it may be necessary to ship them in two separate boxes. We will send the two or more boxes off together so technically you should still receive your order altogether.
Do You Ship to the United States & Canada?
PLEASE NOTE!!! All prices on our website are in GBP (Great British Pounds), to convert them to USD ($), please use the Currency link to the top right of our site.
All orders to US & Canada will be shipped via Airmail and delivery usually takes around 7-14 days working days.
Our shipping rates to US, Canada and countries outside of Europe are £1.50 on any order.
Any questions that you may have can be submitted to our customer service team. You can choose to:
Contact Form – On the “Contact Us” page you will find a contact form. We aim to respond to all forms submitted to us within 24 hours 7 days a week.
E-Mail Us – If you need any questions answered or if you have any suggestions for our team then feel free to email us on info@YRNails.com . Again we will aim to respond to your email within 24 hours 7 days a week
No matter how you choose to contact us, we will always get back to you ASAP!